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Discussion Starter #1
Be sure and cancel your credit cards before you die. This is so priceless, and so easy to see happening, customer service being what it is today.

A lady died this past January, and Citibank billed her for February & March for their annual service charges on her credit card, & added late fees and interest on the monthly charge. The balance had been $0.00; now somewhere around $60.00. A family member placed a call to Citibank here's the exchange:

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Family Member: 'I am calling to tell you she died in January.'

Citibank: 'The account was never closed and the late fees & charges still apply.'

Family Member: 'Maybe, you should turn it over to collections.'

Citibank: 'Since it is 2 months past due, it already has been.'

Family Member: So, what will they do when they find out she is dead?'

Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'

Family Member: 'Do you think God will be mad at her?'
(I really liked this part!!!!)

Citibank: 'Excuse me?'

Family Member: 'Did you just get what I was telling you the part about her being dead?'

Citibank: 'Sir, you'll have to speak to my supervisor.' (Duh!)
(Supervisor gets on the phone):

Family Member: 'I'm calling to tell you, she died in January.'

Citibank: 'The account was never closed, so the late fees and charges still apply.' (This must be a phrase taught by the bank!)

Family Member: 'Do you mean you want to collect from her estate?'

Citibank: (Stammering) 'Are you her lawyer?'

Family Member: 'No, I'm her great nephew.'

Citibank: 'Could you fax us a certificate of death?'

Family Member: 'Sure.' (Fax number is given) After they get the fax:

Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'

Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. I really don't think she will care.'

Citibank: 'Well, the late fees & charges do still apply.'
(What is wrong with these people?!?)

Family Member: 'Would you like her new billing address?'

Citibank: 'Yes, that will help.'

Family Member: ' Odessa Memorial Cemetery, Highway 129, Plot Number 69.'

Citibank: 'Sir, that's a cemetery!'

Family Member: 'What do you do with dead people on your planet?

(Priceless!!)
 

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Well, heck, the government tax's you when you die, the credit card companys might as well get there share too!
 

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Discussion Starter #7
Yeah, it sounds crazy. Some clerks are completely brainless stupidos who unable to find any better job. They have a script and that's their Bible you can't argue with. The similar feelings a have only in grocery stores when a cashier uses calculator to get a change from $4.95 out of $5 bill. I guess we need better educational system... or mental institutions for those. :)
 

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It sounds funny but after my Mother died, my Dad had a bit similar go around with the bank over a credit card account she had. Took quite a while to get it straightened out and then they wanted to send him a card in his name for future business at which time the old man went absolutely ape s---. He doesn't have an account there now.:D
 

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Discussion Starter #10
It's very frustrating to explain those freaks that you've lost your loved one, not just an account number. Anyways, some people may understand, even cops. My Mom died from metastatic cancer just two days before my birthday, on which we held funeral service for her. Ironically my driver's license expired on the same very day. I was totally knocked out to pay attention to that fact. So, when I've been stopped for expired plates a week later, I told cop that in the past three months I was living out of this world, somewhere between my workplace and the hospital, and had no idea. He said "lucky you, I forgot my ticketbook". I still appreciate it.
 
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