Sent Online Form communication and 6 working days later got an email message that a technition would call me. Three working days later, nothing. Then I receive an email instructing me to call for a RMA. Called yesterday and got a message that their phones were down (holiday?). Called today, 6 times to be put on hold, then cut off three times after 15 minute waits. Called back and left messages (three times). Last call was told I was fourth in line......waited several minutes then was told I was 7th in line. So far, I've spent almost an hour with a phone stuck to my ear and still have not spoken to a live person.