[cavediver]

As I expected, Ruger provided me with great customer service on my newly purchased P97DC. It was only a week old and I had a problem with the hammer pivot pin starting to walk out a bit after every few rounds. Also, the right decock lever was really loose, much more that my other decockers. I called Ruger and talked with Joe in customer service and explained my pistol problem as well as my personal problem. You see, I'm permanently moving out of state in 3 weeks so I needed it back to my current address before I left. Joe asured me that if I sent it to his attention he would turn it around quickly for me and did he ever. My pistol was back in my grubby little hands in exactly 10 days! Not only that, but my P97 is now perfect. They replaced the Hammer Pivot Assembly, Ejector Spring, Ejector Pivot Assembly and the Ejector. They also addresssed the decocker, no longer any looseness or rattles.

Just because Mike retired and there is new upper management doesn't mean they have forgotten their customers.

A big "Thanks" to Joe and Ruger customer service!

 

[Calvin Wiles]

Glad Ruger took care of the problem. Thats one reason I have Rugers. I hope your 97 turns out to be like the two I have.

 

[RNettles]

Glad to hear it!

 

[Aszor]

Thats good to hear, glad they fixed you all up in a timely manor.

 

[John H. Fox]

I have a Bisley 44 mag that I bought used and it shot terribly. My gunshop talked me into sending it to Ruger. They sent it USPS for a charge of only $6 to me. It was returned about two weeks later and shooting like it should. That was my total cost and to think the gunshop had to talk me into it. I was going to dump it.

 

[bunzo351]

All that service with no written guarantee.

 

[Calvin Wiles]

That is another thing I like about Ruger Co. They don't have a written guarantee but will service their products, where some companies have written guarantees, but you have to get a lawyer to make them honor them.

 

[cavediver]

Just an update on Ruger's service. I just received a check from them for the full amount of the FedEx overnight cost to send my P97 to them for service, $54.57

As far as I'm concerned Ruger sets the standard for customer service:

Call them and you get to talk to a 'real' person
Send you firearm and it's repaired and returned quickly at no charge
The cost of shipping to them is refunded to you

Thanks Ruger!

 

[gunman42782]

I, too, have always had good luck with RUger customer service.

 

[rman]

I've been really lucky. Never had to send one back, but I'm glad to know they still look after their customers.
Tom