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I GIVE UP!! SENDING LCP MAX BACK TO RUGER FOR A FULL REFUND!

4703 Views 155 Replies 53 Participants Last post by  brnwlms
I started this journey on the 13th of January. After two returns of the original LCP Max to Ruger for repairs which did not correct the issue with it, they sent me a new firearm. I picked up that new firearm today at my LGS ...brought it home ...loaded the magazine with dummy rounds and attempted to manually eject said rounds. NO dice!! The firearm refused to eject said rounds. The extractor pulled them out but they would not clear the firearm after contacting the ejector just like its predecessor. ENOUGH IS ENOUGH!! I can no longer trust this model firearm as a defensive tool and have contacted Ruger and requested either a full refund or an exchange with another model firearm. They sent me a RMA and once they receive the firearm will make a determination on refund or replacement with another model.m

I currently own ten Rugers..and for the first time I am uncertain if there will be an 11th.
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I started this journey on the 13th of January. After two returns of the original LCP Max to Ruger for repairs which did not correct the issue with it, they sent me a new firearm. I picked up that new firearm today at my LGS ...brought it home ...loaded the magazine with dummy rounds and attempted to manually eject said rounds. NO dice!! The firearm refused to eject said rounds. The extractor pulled them out but they would not clear the firearm after contacting the ejector just like its predecessor. ENOUGH IS ENOUGH!! I can no longer trust this model firearm as a defensive tool and have contacted Ruger and requested either a full refund or an exchange with another model firearm. They sent me a RMA and once they receive the firearm will make a determination on refund or replacement with another model.m

I currently own ten Rugers..and for the first time I am uncertain if there will be an 11th.
You didn’t even try to fire it? I’ve seen some good handguns that didn’t like certain dummy rounds.


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been there , best of luck , Ruger washed their hands with me after they sent me a replacement for a wild child that was hitting everything but what i was aiming at , then the more rounds i put through the replacement they started to fly , i had the shop that sold me that turd sell the replacement before it got as bad as the first , took a hit but i was ready to pin it to my target board and have at it
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You didn’t even try to fire it? I’ve seen some good handguns that didn’t like certain dummy rounds.


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NOPE!! What's the point? I'm certain it would fire to point of aim. The fact is, I no longer TRUST the LCP Max model! I purchased this firearm purely as a defensive firearm...and I'm certainly not willing to trust my life to something that may or may not work in the middle of a gunfight.
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been there , best of luck , Ruger washed their hands with me after they sent me a replacement for a wild child that was hitting everything but what i was aiming at , then the more rounds i put through the replacement they started to fly , i had the shop that sold me that turd sell the replacement before it got as bad as the first , took a hit but i was ready to pin it to my target board and have at it
I told Ruger under no certain terms is this firearm acceptable...either replace it with an LC380 or refund my purchase price plus the price of the spare magazine I purchased for it.
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Try it with real ammo. I've had many dummy rounds that don't work properly in my guns, always the fault of the snap cap, not the gun.
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Try it with real ammo. I've had many dummy rounds that don't work properly in my guns, always the fault of the snap cap, not the gun.
You're missing the point! I NO LONGER TRUST the Model LCP Max for a defensive firearm. That being said I'm moving on.
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but if its the dummy rounds as they say , then its not the pistols fault , its reasonable to see if regular ammo fixes the issue
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You're missing the point! I NO LONGER TRUST the Model LCP Max for a defensive firearm. That being said I'm moving on.
How you feel about a certain tool does not make it bad or good. You are making this judgement on trying to cycle dummy rounds. My Glocks don’t like dummy rounds. Seems you made this decision to be mad at the pistol before you even got it back. Now you are mad at Ruger cause your feelings toward to pistol and not on the conditions of the pistol, which we know nothing of about since you haven’t fired it.
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I get it, you don’t trust the firearm because of your experience with the previous model and the fact that this one doesn’t function the way you want with dummy rounds. Got it, I really do.

But it’s a bit of a leap to not trust something without firing it. I have a couple guns that don’t like dummy rounds, but are 100% reliable with real ammo. Also, it sounds like it struggles with ejecting dummy loaded-length rounds. That in and of itself shouldn’t be a deal breaker. Why? It probably ejects just fine once that bullet gets out of the way. On those small guns, there isn’t a lot of extra room in the ejection port. I have a gun that does this. There is enough room for the slide to go back far enough to strip a round from the mag, but when you try to eject a loaded round, there just isn’t enough room for the case, the bullet, and the ejector. So the ejector starts kicking the case out but the OAL is too long to clear it because on your dummies, the bullet is still in the chamber and hitting the edge. Get the bullet down the barrel and the empty case has no problem clearing the ejection port. Try ejecting an empty case. I bet it works. And it’s just a matter of when unloading the gun with live ammo, know that it will most likely just fall out the mag well or shake it out of the ejection port. A little annoying, but it’s a small gun compromise.
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Two things:
  • You‘re trying to eject a full round WITH the bullet. The pistol, ejector, and port are designed to eject EMPTY cases.
  • You’re operating the pistol by hand, no where NEAR the speed and force when the pistol is fired.
If you don’t want the pistol, I understand, but your “test” isn’t realistic. It would be like getting a new car, getting in it in the driveway without the engine running, and saying the steering is too stiff.
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Try shooting it.

Without shooting it your complaint and concerns amount to a hill of beans.
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I just got rid of a Sig 380 that couldn't hit the broadside of a barn. Was looking at a LCP max but have read about all the problems people have had with them. I finally pulled my head out and purchased a Shield Plus. Will put up with the extra weight and 9mm for a reliable gun.
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You are definitely not going to like what I have to say but I feel it must be said. Ruger is under no obligation to repair your gun. They do it as a goodwill gesture and follow their company philosophy of providing top notch service in an attempt to achieve customer satisfaction. I used to be a front line employee dealing with customers directly for over 10 years and learned some people you will never be able to make happy no matter what you do. They are also under no obligation to replace any gun but it appears they did in an attempt to achieve customer satisfaction but refer to my previous comment. They certainly are not obligated to refund anything for anything.

I don't know if you ever shot it or it's predecessors but like it has been said over and over you cannot determine how a gun operates until you actually fire it. The fact that you don't trust it is your problem and yours alone. Trust is earned.

I certainly can't speak for Ruger but try everything you did with your LCP Max with another company and see how far you get. If you never buy another Ruger for the rest of your life, I say you got to go with how you feel. Not to mention more for me. I'm betting you'll feel different after a while.
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I have no doubt the pistol will fire and eject rounds as its predecessor did. That's not the problem. The problem is it won't eject rounds when you manually cycle the slide. If in the middle of a gun battle one has a failure to fire and must manually eject a round... I cannot trust this gun to do so. I have Sig's, HK's, Smith's and a Ruger LCP that manually eject cleanly and consistently. This and the other LCP Max do not. I'm not willing to stake my life on a pistol that won't.
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The first round I shot out of my SW 380 EZ jammed. The next 500 or so have been perfect. Sometimes you just need to run a few rounds through a gun to get it going. My Mark IVs have gotten better with use too.
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The first round I shot out of my SW 380 EZ jammed. The next 500 or so have been perfect. Sometimes you just need to run a few rounds through a gun to get it going. My Mark IVs have gotten better with use too.
The first round out of my CSX jammed as well as the first one out of my Kimber Ultra. Several hundred rounds later.. not one hiccup.

Read my post again.. it will NOT manually eject a round.. which has absolutely NOTHING to do with firing and ejecting a round.
You are definitely not going to like what I have to say but I feel it must be said. Ruger is under no obligation to repair your gun. They do it as a goodwill gesture and follow their company philosophy of providing top notch service in an attempt to achieve customer satisfaction. I used to be a front line employee dealing with customers directly for over 10 years and learned some people you will never be able to make happy no matter what you do. They are also under no obligation to replace any gun but it appears they did in an attempt to achieve customer satisfaction but refer to my previous comment. They certainly are not obligated to refund anything for anything.

I don't know if you ever shot it or it's predecessors but like it has been said over and over you cannot determine how a gun operates until you actually fire it. The fact that you don't trust it is your problem and yours alone. Trust is earned.

I certainly can't speak for Ruger but try everything you did with your LCP Max with another company and see how far you get. If you never buy another Ruger for the rest of your life, I say you got to go with how you feel. Not to mention more for me. I'm betting you'll feel different after a while.
nonsense , there is something they call a "warranty" , so when you purchase a brand new firearm and that firearm has a warranty attached they are absolutely "obligated" to repair or replace a defective product , it does sound like the OP's first firearm was defective as they replaced it , it sounds like he was soured by the whole experience and did not give the replacement a fair shake , but to say Ruger is under no obligation to repair or replace a warrantied product is ridiculous
NOPE!! What's the point? I'm certain it would fire to point of aim. The fact is, I no longer TRUST the LCP Max model! I purchased this firearm purely as a defensive firearm...and I'm certainly not willing to trust my life to something that may or may not work in the middle of a gunfight.
Do you use snap caps for self defense? I’m failing to understand the issue.


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