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I GIVE UP!! SENDING LCP MAX BACK TO RUGER FOR A FULL REFUND!

4677 Views 155 Replies 53 Participants Last post by  brnwlms
I started this journey on the 13th of January. After two returns of the original LCP Max to Ruger for repairs which did not correct the issue with it, they sent me a new firearm. I picked up that new firearm today at my LGS ...brought it home ...loaded the magazine with dummy rounds and attempted to manually eject said rounds. NO dice!! The firearm refused to eject said rounds. The extractor pulled them out but they would not clear the firearm after contacting the ejector just like its predecessor. ENOUGH IS ENOUGH!! I can no longer trust this model firearm as a defensive tool and have contacted Ruger and requested either a full refund or an exchange with another model firearm. They sent me a RMA and once they receive the firearm will make a determination on refund or replacement with another model.m

I currently own ten Rugers..and for the first time I am uncertain if there will be an 11th.
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Have you tried shooting it with a real ammo?
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Definition of beating a dead horse: This thread.
Definition of you can lead a horse to water but you can't make him drink: This thread.
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Definition of beating a dead horse: This thread.
Definition of you can lead a horse to water but you can't make him drink: This thread.
Reading is fundamental....
Have you tried shooting it with a real ammo?
No.. but I have no doubt that the ammo would feed and eject flawlessly as did its predecessor. THAT wasn't the problem!
Definition of beating a dead horse: This thread.
Definition of you can lead a horse to water but you can't make him drink: This thread.
Not if the waterhole is contaminated!
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To address some of the earlier posts questioning the ammo specs for the LCP Max, and if it is even designed to eject a live round, here are excerpts from the 2023 LCP Max Instruction Manual:

AMMUNITION
The RUGER® LCP® MAX pistol is chambered for the 380 Auto cartridge. Do not attempt to load any other cartridges into the magazine or chamber of the pistol. Do not use “+P” ammunition.
The RUGER® LCP® MAX pistols are compatible with standard factory ammunition loaded to U.S. Industry Standards, including hollow-point loads loaded in brass or aluminum cases. No 380 Auto ammunition manufactured in accordance with NATO, U.S., SAAMI, or CIP standards is known to be beyond the design limits or known not to function in this pistol.
Do not use “+P” ammunition.

TO UNLOAD
WARNING: This sequence must be followed exactly as outlined. Failure to do so can result in the chamber being unintentionally loaded with a live cartridge! Removing the magazine does not prevent the pistol from firing. The firearm can be fired with the magazine removed if there is a round in the chamber.
1. The muzzle of the pistol must be pointing in a safe direction at all times, and fingers should be outside of the trigger guard.
2. Remove the magazine from the pistol by pushing in on the magazine latch, do not let it fall to the ground. REMEMBER that even though the magazine has been removed, a live round may remain in the chamber (see “Unloading Warning,” p. 23).
3. Keeping the pistol pointed in a safe direction, hold the pistol firmly and grasp the slide. Retract the slide to its rearmost position briskly to extract and eject any chambered cartridge. Hold the pistol at an angle where you can clearly see the chamber in the rear of the barrel. Always double check visually that the chamber, breech-face, and the interior of the frame are clear of any live rounds. When the slide is fully retracted, push upward on the slide stop, then allow the slide to move forward until it comes to rest with the rear projection of the slide stop resting in the notch on the lower left side of the slide...

TO EXTRACT AND
EJECT A CHAMBERED CARTRIDGE
If the shooter wishes to eject a chambered cartridge manually, follow the procedure “To Unload,” p. 24. When the slide is operated by hand, pull vigorously back on the slide to ensure the cartridge is extracted and ejected from the chamber. Otherwise, the cartridge may drop on top of the magazine or remain held to the breech-face by the extractor. Then, when the slide goes forward, the cartridge will be chambered again! Remember — always remove the magazine before clearing the chamber and visually check the chamber and the breech-face to ensure that no cartridges remain in the firearm
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. . . When the slide is operated by hand, pull vigorously back on the slide to ensure the cartridge is extracted and ejected from the chamber. Otherwise, the cartridge may drop on top of the magazine or remain held to the breech-face by the extractor. . . .
Similar worded warnings in the manuals for other Ruger pistols I have. e.g. from LCPII and American Compact manuals both put it a bit differenty: "When the slide is operated by hand, there can be a failure to extract the cartridge from the chamber, or a failure to eject the cartridge clear of the pistol".

I can cause a failure to eject a full round (live or dummy) by being extremely slow and leisurely about operating the slide in some cases.

When I first got my LCPII (380) I did have that problem a couple times early on, until I learned to "briskly" or "vigorously" work the slide. (Also, to keep my hand from blocking the ejection port while doing it.)

I have been unable to replicate the problem with either my Ruger American Compact or LCP-Max, though. I can take all day slowly working the slide, and the live (or dummy) round pops right out, no problem.

So it seems to me that there could be some subtle or obscure tolerance issue such that "vigorously" or "briskly" means different things to different guns; and perhaps whatever technician at Ruger checks these things is more brisk or vigorous than a normal person, and does not see a problem.

In any case, anyone who is uncomfortable with a gun not performing correctly, whatever the cause, then of course return it or sell it, and move on.
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A customer had a problem. They called Ruger. A human being answered the phone and helped them! Try that with another firearms company, I dare you!
The customer was not happy with the result, unwilling to test the Ruger gunsmiths solution to his problem. He has lost confidence in that pistol without testing. This is okay, but it's not a problem with Ruger.

No one has yet to say "Oh my! What a bit of rubbish! I will give you $50 for that piece of junk!"

The important thing in this day and age... find a company with better customer service that will pick up the phone and talk to you.. .making a product you can afford.

(Caesar Guerini/Fabarm/Syren shotguns come close, but their lowest priced shotgun is $1,600 and most expensive is well over $16,000. )
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The customer was not happy with the result, unwilling to test the Ruger gunsmiths solution to his problem. He has lost confidence in that pistol without testing.
That's not a true statement! I in fact DID test the firearm for manual ejection.. not only with dummy rounds but also with 2 different types of live ammo. The results were the same as its predecessor ..IT WOULD NOT EJECT LIVE AMMUNITION MANUALLY. I saw no purpose in live firing it as I was confident that it would eject spent brass as did the predecessor. Inasmuch as this firearm is crafted after the original LCP model (of which I do happen to own one of) one would think that it would operate similarly. My LCP manually ejects rounds consistently... flawlessly without error, as it should. The confidence was lost after testing.
I will take that piece of junk off your hands for $20, seeing as it's been returned from Ruger and you have not fired it. My over and under won't eject unspent shells, either.

Being a gunsmithy sort, I would first try a few different brands of ammo. Maybe I can fix it where Ruger can't.
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My LCP manually ejects rounds consistently... flawlessly without error, as it should.
Since you have both an LCP and a Max, do the ejection ports on both have the same dimensions? Will the slides interchange?
nonsense , there is something they call a "warranty" , so when you purchase a brand new firearm and that firearm has a warranty attached they are absolutely "obligated" to repair or replace a defective product , it does sound like the OP's first firearm was defective as they replaced it , it sounds like he was soured by the whole experience and did not give the replacement a fair shake , but to say Ruger is under no obligation to repair or replace a warrantied product is ridiculous
You are correct. Where your thinking is flawed is thinking that not ejecting a dummy round is a gun failure. It is NOT
Take it to the range, shoot at least a box of ammo through it. If it fails, then contact Ruger.
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You are correct. Where your thinking is flawed is thinking that not ejecting a dummy round is a gun failure. It is NOT
Take it to the range, shoot at least a box of ammo through it. If it fails, then contact Ruger.
this thread is like shooting a horse dead , kicking it , resurrecting it so you can do it all over again
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Since you have both an LCP and a Max, do the ejection ports on both have the same dimensions? Will the slides interchange?
The slides DO NOT interchange. I no longer have possession of the Max and I did not take any dimensions.
You are correct. Where your thinking is flawed is thinking that not ejecting a dummy round is a gun failure. It is NOT
Take it to the range, shoot at least a box of ammo through it. If it fails, then contact Ruger.
I attempted to eject both dummy rounds and live rounds.. it failed.. as did it's predecessor after close to 200 rounds of live ammo. Why would I want to piss away additional $$ on this? I'm convinced there's a design issue.
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I will take that piece of junk off your hands for $20, seeing as it's been returned from Ruger and you have not fired it. My over and under won't eject unspent shells, either.

Being a gunsmithy sort, I would first try a few different brands of ammo. Maybe I can fix it where Ruger can't.
I'm certainly not a gunsmith nor do I profess to be one. I did try a couple different brands of ammo to no avail. I'm certainly not going to machine a brand new firearm. If Ruger sees fit to machine it and it's operable.. then I would certainly keep it as I really like the fit and feel.. I highly doubt that's going to happen. We shall wait and see what Ruger's determination is.
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this thread is like shooting a horse dead , kicking it , resurrecting it so you can do it all over again
I agree... it seems posters are not reading previous posts before adding their rwo cents and recommendations.
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Got my Max Elite yesterday. Cleaned it. Loaded it with Underwood Xtreme Defender 68gr. ( Stay focused ... ) It ejects live rounds without issue. Flapping the the slide back with alacrity is not even necessary. Just an additional data point; that's all.
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Sounds like you are saying it operates as it should. Hmmm interesting 😎
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I had exactly the same problem with a Springfield XDs .45 acp. The ejection port was exactly the same dimension at the cartridge OAL, 230 grain FMJ hardball. The live round would get stuck in the port even when retracting the slide with full force. I felt that this was unsafe and contacted Springfield, sent it in for repair. They opened up the ejection port and modified the extractor, i believe it was shortened, they also buggered up the breach face. Since I was now getting extracted hot cases right back into my face. Sent it back a second time and I was told that I was limp wristing the gun and it was my fault. At that point I was pissed as I’ve been shooting semi autos for almost 50 years and never had that problem. I sold the gun to a friend of a friend full disclosure for a ridiculous low price, plus I also had 5 magazines and a holster. Ruger isn’t the only company that has gone south with quality control, although their customer service has been good with me.
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