I'm willing to wager my lump of coal from Santa that you will have it back by the time Jolly St. Nick makes his run ...
Amanda sounds familiar ...
See my wager above ... Ruger CS is top notch ...I received an email from Ruger today saying the pistol is being checked out by a technician and that they would let me know what they find out. Sometime after that today, I received an email from FedEx with tracking number saying my pistol will be delivered to me on December 10 - a 7 day turnaround if it works out that way. Maybe the folks at Ruger take a week or 10 days off during Christmas and are pushing everything out the door they can before they shut down.
So it must have been a simple fix - I'm guessing something easy like an extractor replacement.
I'll be sure to report back here what they did to the pistol and how it performs.