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Discussion Starter · #1 ·
I bought a NIB LCR in 327. I discovered that the endshake was so large that the cylinder hits the barrel shank in the forward position. Ruger customer service confirmed this wasn’t correct. Sent it in. New LCR 327: a problem or not?

Got the gun back today. Packing slip says they replaced the entire cylinder assembly and trigger system. The endshake is still causing the cylinder to hit the barrel. AND, they managed to gouge the polymer frame nice and deep, I suppose to teach me a lesson?
This is not the first time Ruger ‘did not make it right’. I had to send a GP100 back 4 times for rebluing.
I’m at my wits end here. Not sure what I’m going to do about this gun.
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Send it back again.
Give them a call and find out what's going on. Not to minimize your concerns but your deep gouge looks like a minor ding to me. Not trying to insult you but your expectations may be too high. You may be expecting Mercedes,Rolls Royce quality out of a Chevy, Toyota product.
 

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"Teach you a lesson"
Man, I would hope there was no malicious intent, I would also agree that's a small "ding"
You said you sent a GP back 4 times?
Do you send a lot of product back to Ruger?
Not making excuses, but , some employees may have an attitude (inexcusable as it may be) to a customer whose (repeated) complaints they may see as trivial.
Ruger produces what I consider to be "working man's guns"
Fit and finish can be rough, but still in spec.
Have you considered Korth revolvers?
That would be a product someone looking for perfection should consider.
And at the cost point, minor complaints are justified.
 

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Discussion Starter · #7 ·
Thanks for the replies. The ding in the polymer is cosmetic.
The original problem persists, and is not cosmetic. THE CYLINDER HITS THE BARREL SHANK when the cylinder is pushed forward. This means that when the gun is fired, the recoil slams the cylinder face onto the forcing cone. This is an unacceptable result in any revolver, budget or not.

Finally, the customer service rep's words were: 'The cylinder should have at least .002 clearance when the cylinder is pushed forward'.
 

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I'm far from being an expert but I am not shy about expressing my unlearned opinion. When the gun is fired the cylinder moves backward away from the barrel. The force or counter force of the bullet into the forcing cone and barrel further causes the cylinder to move back and stay back. Upon the initial entry of the bullet into the barrel the gasses escaping from the shell and cylinder still push the cylinder back.
 
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I would wonder if if trying to fix the blemish/ding/gouge would cause more damage? If the gun isn't mechanically correct send it back. I would talk with Ruger CS first in addition to an in depth review of You Tube. I know it is frustrating to buy a brand new anything and have problems it. Please keep us posted.
 

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GONRA sez -- ANY chance its a hardness tester mark?
(Admit itsa goofy location for one!)

Sure wouldn't worry about it......
Meets MY slam bang finish standards!
 

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Following the last trip home, Did the receipt state "meets factory tolerances". If so, you have your answer. Have a known 'Smith look over your gun?
 

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I you hadn't put the red arrow in the pic, I wouldn't have been able to find the "deep gouge." I'm just trying to give feedback & hope it helps to alleviate your thoughts of intentional damage at service dept. I don't think they were trying to "teach you a lesson." They'll take a gun back as many times as necessary.
 

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I agree that it qualifies as an unacceptable gouge. If it were my employee who made that blemish, I would just as a matter of course make it right.
 

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Coming from my aircraft structures and materials training, nope, I ain't buying a gouge. LOL My word it's so small who knows how long it's been there.
 

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You may be expecting Mercedes,Rolls Royce quality out of a Chevy, Toyota product.
If the service department returned your brand new Chevy or Toyota with a scrape across the hood, you'd be right to be aggravated, and the same goes here.

I sent an LC9s in a few years ago, and they returned it with a gouge right in the top of the slide. I filled it in with a Birchwood Casey touch-up pen, but it always bugged me. And since I never really warmed up to the gun anyway, it was eventually gone. It was snappy and I never learned to shoot it well, but that gouge was also part of why I never warmed up to it.
 

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It's not a gouge. It's not even equal to a scratched hood on a car.
It would take nothing to put that small mark on the frame and not know it.
I'm surprised no one is crying about the bluing wore on the crane.
I would say some one is bit paranoid if they think Ruger was teaching them a lesson.
 

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How about a picture that isnt zoomed in on like 15x?
I think he did a great job with the pic zooming in on the trouble area and pointing it out. half the time pics are out of focus, have bad lighting or zoomed out so much when you try to enlarge it it gets all grainy.
 
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