Ruger destroyed one gun I sent back. They replaced it with a similar current production model. I had a choice to upgrade by paying the difference in value. I didn't like the current models, so chose one I thought would be the easiest to sell. They will reimburse FFL charges up to a max of $50. It took about 2 weeks after I emailed them the FFL receipt to get the check.dmrimd85 said:-Oh yea - I am not worried about Ruger's Famed Customer Service. My only worry - If they cant repair it and send a new gun - Thats going to be another $50 FFL charge for paper work as they wont be able to ship it directly back to me in my state if its a new serial #.
Note- not all current models can be shipped to some states.