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In another thread, I posted the text of a letter I wrote to Ruger CEO Michael Fifer concerning some problems I've had with Ruger firearms over the past few years.
Today I got a call from a nice lady at Ruger expressing her apologies for those problems, and offering to replace a Mini 14 that I bought last year that I had to return to the factory because of a point of impact problem (the gun shoots way left even with the sights all the way to the right), and which came back without the problem having been solved. She's going to send me a letter detailing how we'll go about getting the gun replaced with a new one.
Thumbs up to Sturm Ruger for standing behind their products this way. I'll update as the situation unfolds, if anyone is interested.
Today I got a call from a nice lady at Ruger expressing her apologies for those problems, and offering to replace a Mini 14 that I bought last year that I had to return to the factory because of a point of impact problem (the gun shoots way left even with the sights all the way to the right), and which came back without the problem having been solved. She's going to send me a letter detailing how we'll go about getting the gun replaced with a new one.
Thumbs up to Sturm Ruger for standing behind their products this way. I'll update as the situation unfolds, if anyone is interested.