Any nightmares you've had with ruger customer service. Sending a gun in ect. Because I've got one and I'm finding it hard to believe. Love to hear yours.
Not being a smart aleck...............Originally. I found a Nick in the side between the barrel and spring. Called and told to send pics to the senior care tech. I'd. He emailed an said yes need to replace barrel and slide. Couple day after they got it this a tech calls and can't see any damage. Finally she agrees to have another tech look at it. At one point she asked if it was a new gun? I told her yes about 12 days ago then she said why did I buy the gun if there was damage? I told her it DIDN'T when I bought it I found the damage after 550-60 rounds while cleaning it after a day at the range.
So I'm a little ticked I know the senior tech name in AZ so I call Prescott's main office and ask for him by name. I tell him about the call, and her unable to see impersonation what he saw in a pic. Long sort short he'll take over the case and get back to me. This is Monday. Tuesday I hear nothing. Wednesday still nothing. I call he's unavailable but customer service said gun is fixed with new barrel and slide waiting for ups pickup. Today no notice from ups I call again the claim sitting on dock waiting for ups.
Now the say should ship tomorrow.
The crappy tech alone would of been not to bad. Just sad
The fact the senior tech didn't call as stated he would. By itself kinda expected. But now together with the first tech. Ticked a little
The delay in shipping or not shipping. All. three plus the first tech adds up to the big question. Just an odd yapping or a sign that Ruger service group is not that great.