I'm sure that these instances are isolated.
If every positive outcome was printed here, we wouldn't have the bandwidth.
(i.e. we see mostly the negative feedback.....)
Oh, I definitely agree. I just meant on a personal level, if I received a similar level of service from a manufacturer, I'd think twice before dealing with them in the future.
For instance, I purchased a 46" Samsung Television a little over 2 years ago from Best Buy. Our house burned down and we went into Best Buy to replace all of our electronics. I spent about $5,000 in Best Buy that day and I bought a 2 year extended warranty on the TVs and game systems. A couple of months ago, my 46" TV started doing something weird. I immediately called Best Buy to figure out my course of action. The policy had expired the day before. Literally, I called on a Tuesday and it had expired that Monday. I asked if I could renew the policy and pay for an additional 2 years and they wouldn't budge a bit. They basically told me I was up the creek. Fortunately, I was able to fix the TV myself with the help of YouTube, but I decided right then that I will never give another dime to Best Buy again unless I have absolutely zero other options. I'm sure there are 10,000,000 people out there with great stories about Best Buy, but my personal experience with them has rendered them useless to me in the future.
Similarly, if my Mini 14 crapped out right now at just over a month old and I sent it to Ruger to be repaired and it took 2 months and tied up $50 of my money for several weeks, I'd strongly consider other rifle companies the next time I purchased one. I'm not saying Ruger is a bad company, but personal experiences tend to dictate one's next move. Ruger should pay less attention to the gazillions of people out there with perfect Ruger experiences and work harder to eliminate situations like the one in this thread. That's what customer service is about. It's not about how many happy customers you have, it's about how many happy customers you can get.