Just had a great experience with Ruger. Had a Vaquero .44-40 that I bought off a gun site (not here). When I got it from my FFL dealer the barrel was trash and we both thought it was unsafe to fire. I talked to the man who sold it to me and basicly he said to bad it is your problem now. He did admit that the gun had had a drill bit run down it, and had failed to mention that to me or in the ad before I bought it. Long story short, I sent it to Ruger to get it checked for safety and fixed. Ruger said they did not have the parts it would take to salvage the Vaquero, but offered me a new Blackhawk as a replacement. I'm sure they did not want to send me an unsafe gun to shoot, so they gave me another option. I call that great customer service, that they did not have to offer at all. It was the first time I had to have one of my guns sent off the Ruger and love the fact that Ruger's service is as strong as their guns. I will spread the word of Ruger's good name to anyone who will hear it. I would not hesitate to send any of my Rugers off to them ever again.