I purchased a Ruger 10/22 stainless with a synthetic stock fairly recently and after owing the firearm for roughly 2 months, I discovered it was defective. Gun had numerous problems (stock was too wide inside, loose tolerances between the bolt and receiver..etc). I shipped it off to Ruger and got a call today saying that they will be replacing the rifle with another at no cost to me.
Because it's a new rifle (new serial number), I will have to have it shipped to an FFL dealer. I was a bit disappointed by that, seeing as I am most likely going to have to pay $20-25 again (ordered the gun online originally) to get my rifle. Little bit frustrating, but it was also partially my fault for not recognizing the gun was defect when I received it. (my first gun though, so didn't really know what to look for)
Anyway, all I have to do is give an FFL dealer a call and have them fax Ruger and Ruger will ship my new 10/22 off to them.
Overall, fantastic customer service. I'm glad I chose Ruger for my first gun.
I'm eager to get out shooting again!
Because it's a new rifle (new serial number), I will have to have it shipped to an FFL dealer. I was a bit disappointed by that, seeing as I am most likely going to have to pay $20-25 again (ordered the gun online originally) to get my rifle. Little bit frustrating, but it was also partially my fault for not recognizing the gun was defect when I received it. (my first gun though, so didn't really know what to look for)
Anyway, all I have to do is give an FFL dealer a call and have them fax Ruger and Ruger will ship my new 10/22 off to them.
Overall, fantastic customer service. I'm glad I chose Ruger for my first gun.
I'm eager to get out shooting again!